Privacy & Data Protection Policy

1. Commitment to Data Privacy

At styleWithComfy, protecting your personal data and privacy is central to our values. This Privacy Policy details how we handle information collected through our web platform, mobile applications, and customer service interactions.

We operate in full compliance with the Nigeria Data Protection Regulation (NDPR) and international data privacy benchmarks (including GDPR principles). We never sell your personal contact numbers, purchase history, or email addresses to third-party data brokers.

2. Information We Collect

We collect personal information necessary to process orders, facilitate fulfillment, customize your shopping experience, and provide support:

• Account & Identification Data: Full name, email address, phone number, saved delivery addresses, and encrypted account credentials when you register or complete checkout.
• Order & Payment Metadata: Details of items purchased, selected leather color variants, transaction values, payment method identifiers, and order status logs.
• Logistics & Location Data: Delivery location coordinates, chosen store pickup spot, and tracking references required for courier dispatch.
• Device & Usage Information: IP address, browser type, device identifiers, visited page routes, product view counts, and session interaction data to optimize app performance.

3. How We Use Your Data

Your information is used strictly for legitimate operational purposes:

• To process orders, verify escrow payments, and dispatch items to your delivery address or store pickup location.
• To send order status updates, delivery SMS notifications, and customer concierge communications.
• To manage artisan stock allocations and process merchant payouts upon customer receipt confirmation.
• To prevent fraudulent transactions, unauthorized account access, and illegal counterfeit listings.
• To analyze store traffic and product view trends to curate trending artisan products.

4. Payment Information Security & Encryption

Online financial transactions are processed using enterprise 256-bit SSL encryption provided by PCI-DSS Level 1 certified payment partners (Paystack and Flutterwave).

Zero Card Storage: styleWithComfy does NOT store or process raw credit/debit card numbers, CVV codes, or banking PINs on our servers. All card details are handled directly by tokenized, PCI-compliant payment gateways.

5. Data Sharing & Third-Party Service Providers

We share your data only with essential operational partners who are bound by strict confidentiality agreements:

• Verified Logistics & Couriers: Delivery partners receive your name, address, and phone number exclusively to fulfill doorstep shipments.
• Artisan Merchants: Vendors receive order specifications and delivery destination details to package custom handbag items.
• Regulatory Authorities: Information may be disclosed if required by law or legal proceedings to protect against fraud or security threats.

6. Your Rights & Data Choices

Under NDPR guidelines, you retain full ownership and control over your personal data:

• Access & Export: You may request a copy of all personal records we hold about you.
• Correction & Update: You can edit your addresses, phone number, and account profile directly in your account dashboard.
• Right to Deletion (Right to be Forgotten): You may request permanent deletion of your account and personal data by emailing support@stylewithcomfy.com.

7. Data Retention Policy

We retain customer account records and transaction histories for as long as your account remains active or as required by law for accounting, audit, and tax compliance purposes. Once retention periods expire, personal data is permanently scrubbed or anonymized.

8. Data Officer & Privacy Inquiries

If you have questions or concerns regarding our privacy practices or wish to exercise your data subject rights, please contact our designated Data Protection Officer: